We want you to feel confident in every purchase. Our return and refund policy ensures a smooth and fair process. Learn how we handle returns, exchanges, and refund requests.
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in original packaging with all accessories and documentation included. Personalized or custom items are non-returnable unless defective.
To initiate a return, please contact our customer service team with your order number and reason for return. You will receive instructions on how to send the item back. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
If you wish to exchange an item, please follow the return process and place a new order for the replacement item. Exchanges are subject to product availability.
If you receive a damaged or defective item, contact us within 7 days of delivery with photos of the damage. We will provide a full refund or replacement at no additional cost.